Top trends in the 3PL industry in 2023

As we enter into the second half of 2023, we are continuing to see economic headwinds and uncertainty in the broader business world, and this is causing many companies – who want to continue to provide excellent customer service and maintain their growth and market share – to shy away from making major capital investments in their logistics infrastructure and resources.

Instead, these companies are looking for flexible logistics solutions – so that they can increase their capacity without increasing capital expenditure – and 3PLs are poised to provide those solutions. Amazon, for example, offers an array of flexible logistics solutions that companies can pick and choose from, depending on their business needs, utilising the vast Amazon network.

In today’s challenging and uncertain business environment, flexibility is king. By allowing you to leverage their logistics network and resources (and not having to invest in your own), 3PL providers like Amazon can give your business the flexibility it needs to scale.

In 2023, I predict that we will see an increase in the number of companies that begin operating on a global scale. This strategy can bring many benefits including risk mitigation across diverse markets, new revenue potential, and competitive advantage.

While there is great opportunity in global expansion, it also comes with challenges like managing a complex supply chain and increased operational costs (for things like cross-border shipping). Partnering with the right 3PL to support growth across geographies effectively and efficiently will remain critical. In a recent survey we conducted, 14% of Amazon sellers were considering changing 3PLs to help support their expansion into a new market.

Globalisation will not be limited to just large businesses. With the support of a 3PL’s existing infrastructure, there is an opportunity for small- and medium-sized businesses to test out sales channels in new international markets with minimal operational investment. In 2023, companies of any size can successfully enter into new markets with support from a 3PL with a global footprint, like Amazon Multi-Channel Fulfilment, to manage their global supply chain.

In the past few years, we’ve all observed unprecedented supply chain volatility, disruptions, and delays – and a growing number of companies are now looking for end-to-end supply chain solutions to help them handle these unpredictable supply chain dynamics. McKinsey recently released a survey showing that 67% of businesses have implemented solutions to enhance end-to-end visibility, and businesses that have increased end-to-end visibility are two times less likely to report being impacted by supply chain challenges.

This makes it increasingly important to find a 3PL that can provide a portfolio of integrated, end-to-end, physical and digital supply chain solutions. Unfortunately, though, there are only a handful of 3PL providers out there that can offer this. One of the 3PLs that can is Amazon, which has a suite of solutions – including Amazon Multi-Channel Fulfilment, Amazon Freight, and Amazon Global Logistics – that can optimise your end-to-end logistics operations from the manufacturing plant all the way to customers’ doorsteps. These solutions empower businesses to improve end-to-end visibility and control, helping them stay ahead of today’s rapidly-evolving supply chain challenges.

This year, we will continue to witness fast ship speeds act as a major factor in online shoppers’ purchasing decisions – and consequently ship speeds will continue to be a priority for ecommerce businesses. During the initial growth of ecommerce, Amazon reshaped customer expectations for fulfilment times by introducing 1-day shipping. Now, consumers are demanding even faster delivery, and recent research reveals that 41% percent of global shoppers expect to receive their online order within 24 hours.

To meet these expectations and maintain a first-class customer experience across various sales channels, businesses should actively invest in their shipping and tracking capabilities, whether managing their fulfilment in-house or outsourcing it to a 3PL.

Working with a 3PL can help companies meet the growing needs of customers for fast, reliable shipping. Amazon Multi-Channel Fulfilment, for example, can deliver orders as fast as 1-day.

Last year brought a lot of challenges for ecommerce businesses including inflation, increased cost to serve, margin pressures, and capacity issues – and as we move into 2023, these challenges persist. One of the keys to managing these challenges and meeting customer expectations for ecommerce fulfilment is the use of data.

Data analytics and intelligence can provide valuable insights for ecommerce businesses – helping them forecast inventory levels and order volumes, streamline the order fulfilment process, and reduce operational and overhead costs. Additionally, ecommerce businesses must be able to serve up the right data to customers, letting them know the status of their orders at all times.

3PLs have an important role to play in providing data analytics and intelligence for ecommerce companies – and this will continue to be the case in 2023. 3PLs can help these businesses integrate their various back-end systems – such as warehouse management systems, enterprise resource planning systems, and order management systems – and ensure real-time data is being surfaced through APIs to key internal stakeholders as well as customers. This will help improve visibility, on-time performance, and overall customer experience, leading to increased repeat customers and reducing operational costs such as customer support