Frequently Asked Questions

If you’re new to selling on Amazon contact us to sign up. If you currently sell with FBA, get started here.

No. MCF is open to all businesses, whether or not you sell on Amazon. If you do not have an Amazon Seller Central account, you can sign up for MCF here.

Fulfilment by Amazon (FBA) allows you to fulfil orders placed on Amazon while MCF fulfils orders on any of your channels, including your own website.

Yes. If you are an existing Amazon seller using FBA, your inventory will serve both Amazon customers and customers from your MCF sales channels.

Yes. In fact, UK sellers who use both MCF and FBA have increased their Amazon.co.uk sales revenue by an average of 26.4%*.

How is this possible? There are four main reasons:

1. Effective inventory consolidation and distribution: Once you send your inventory to Amazon, we:
   
   1. Consolidate your inventory into a single pool that can be tapped into to fulfil your Amazon.co.uk orders (with FBA) as well as your off-Amazon orders (with MCF).
   2. Distribute your stock across our network of fulfilment centres, so it’s as close as possible to your customer base.
2. Improved inventory turnover: By exposing your pool of inventory to all your sales channels, you can increase the likelihood that your stock will be sold faster and improve your inventory turnover.
3. Reduced out-of-stock rates: Amazon will help you ensure that you have the right amount of the right products in the right places at the right times – so that you can satisfy demand from all your ecommerce channels and prevent stockouts.
4. Faster delivery promises: With your products strategically positioned across Amazon’s fulfilment network, you will be able to faster make delivery promises on Amazon.co.uk – and this can help boost shopper conversion.

_{*Based on trailing twelve-month sales revenue for UK Amazon sellers who used FBA and started using MCF from December 2022 to April 2023, versus those who only used FBA, during the same time period.}

IPI score measures how efficient and productive you are at managing your FBA inventory. Multiple factors could influence your IPI score. However, an important one is your actions to maintain a balanced inventory level between sold and on-hand inventory and avoid excess inventory (overstock). Using MCF to improve sell-through can help avoid excess inventory, increasing your ability to achieve a strong IPI score.

Yes. MCF is also available in Australia, Canada, France, Germany, Italy, Japan, Mexico, Spain and the United States.

While MCF is currently available in Australia, Canada, Germany, Spain, France, Italy, Japan, Mexico, the United Kingdom, and the United States, the Supply Chain Portal is only available for US and UK based merchants. If you are outside the US and UK, you can use MCF through Seller Central.

MCF is committed to maintaining the highest standards of data security for you and your customers. Learn more about how we prioritise security and compliance.

MCF, as a part of Amazon, is committed to building a sustainable business for customers and the planet. Amazon has eliminated 1 million tons of packaging since 2015, and plans to be powered by 100% renewable energy by 2025. In 2019, Amazon co-founded The Climate Pledge, a commitment to be net-zero carbon by 2040. To reach this goal, Amazon has undertaken initiatives targeting packaging, renewable energy, and transportation. Learn more about these and other initiatives.

Before you can place an MCF order you will need to send your inventory to Amazon Fulfilment Centres.

If you’re an Amazon seller and have already shipped inventory to Amazon there are no additional steps to start using MCF. When you place an MCF order in Seller Central, it will be fulfilled from the same pool of available inventory that is used to fulfil your Amazon.com orders.

If you’re new to Amazon, you will first need to set up a catalogue by creating product listings and then read our step-by-step guide on how to prepare, label, and ship your inventory to Amazon Fulfilment Centres.

No, you must have an Amazon seller account to sell on Amazon.com; you may create a seller account by following instructions here.

Sellers can select from two click-to-delivery speeds: Standard (2-3 calendar days) and Expedited (1 calendar day).

MCF offers an unbranded packaging program, which enables sellers to fulfil their MCF orders in Germany in unbranded packaging. All MCF sellers are auto-enrolled in the program at no additional cost. Unbranded packaging is available for eligible sortable items. The unbranded packaging program works in two simple steps:

Inbound shipment creation: Send your inventory to Amazon fulfilment centres using the standard inbound process you follow for MCF. MCF will automatically place your inventory in the Amazon network for unbranded packaging fulfilment.

Order routing: MCF orders will be prioritised to ship in unbranded packaging when inventory is available for unbranded packaging.

Locate your MCF orders via the “Orders” tab in Seller Central. If the order has not been shipped, there will be an estimated ship date and estimated delivery date within the shipment details of the order. Once the order has been shipped, you will be able to see the tracking number associated with the shipment, along with a link to the tracking website that contain real-time updates for their shipped packages regardless of carrier.

You can cancel an MCF order up until the point that the shipping label has been generated. Click the “Cancel” button in the Order Details page for the order. You are not charged for MCF orders that are successfully canceled before they ship. If some of the items in an order have shipped, charges for the shipped items apply. If you need seller support with order cancellation, contact us.

You can check order delivery, request reimbursement, or report other issues with your order here.

You can choose to handle returns in one of two ways: you can use your own returns solution to return items to your own warehouse or you can ask the customer to return them the Amazon fulfilment centre. In either scenario, you can now benefit from the use of ReturnGO, which integrates seamlessly with MCF to handle returns to Amazon fulfilment centres or to your own warehouses. Using ReturnGO you can also manage your returns and exchanges all in one place and offer your customer different refund alternatives with the MCF ReturnGO integration. See how the process works here.

Shipping products back:

When a customer contacts you to initiate a return, you have the choice of asking the customer to ship the return back to Amazon. By electing to ship products back to Amazon, the return can be incorporated back into your Amazon inventory.

Steps to initiate a return to Amazon

1. Navigate to the Orders screen in Seller Central and open up the order details for your customer’s order
2. Click on the “Create Customer Return” tab
3. Select the return quantity for the item(s) your customer wants to return
4. Indicate the return reason for the item(s)

The Return Merchandise Authorisation (RMA) form will be generated. The RMA contains the below two sections:

1. The Return Mailing Label is a label that contains the address of the Amazon fulfilment centre that will be receiving and processing the return. Ask your customer to affix the label on their return package to return back to Amazon. Note: Postage is not provided on the return mailing letter. You or the customer are responsible for purchasing and producing the return label back to Amazon.
2. The Return Authorisation Slip is a form that contains a barcode and item description for the products being returned. The slip must be included inside the return package alongside the items.

Additional details on MCF returns can be found here.

Receiving Returns:

When a return is received at the Amazon warehouse, our associates validate the state of the product. If it’s deemed to be in a sellable condition, we incorporate the unit back into your Amazon inventory. If the unit is unsellable, you must follow Amazon removals procedure to receive the defective product. Please read more about the required removal process here.

Customer Refund:

For MCF orders, because order placement and payment occurred outside of Amazon, you are responsible for refunding the customer.

Checking Return Status:

After initiating a return, check the “Return Status” tab within the Order Details page to for details on the return. The page will indicate if the return has been received by Amazon, and what the disposition of the item is.

No. You are responsible for providing customer service for your MCF orders. This includes handling delivery inquiries and requests for replacements, refunds, and returns.

If an order is not delivered, contact Seller Support to initiate a reimbursement for the lost item. The reimbursement amount is calculated according to the FBA Lost and Damaged Inventory Reimbursement Policy. Amazon reimburses you, not the customer. It is your responsibility to resolve the issue with the customer. To send a replacement item from your inventory, submit a second MCF order for a replacement order.

Amazon and carrier at fault:

If Amazon accepts responsibility for the damage, you can submit a reimbursement request. If you process the return yourself, provide photos of the damaged item when you submit your request. If Amazon processed the return, you will be reimbursed in accordance with the FBA Lost and Damaged Inventory Reimbursement Policy and related FBA Service Terms of the Amazon Services Business Solutions Agreement.

Amazon and carrier not at fault:

For any damage that occurs after an order is delivered, you must determine whether you will refund or exchange an item. Amazon does not take responsibility for defective items or items that are damaged when not under the control of the fulfilment centre or the partner carrier. If an item is damaged and Amazon or the carrier is not at fault, you may want to have the merchandise sent to you directly, instead of back to a fulfilment centre.
Note: Amazon does not offer reimbursements for MCF fulfilment orders that were created to fulfil a non-customer order. For examples, leveraging MCF to ship inventory back to your own warehouse. To qualify for a reimbursement, please create a standard removal order.

Since your selection is not sold on Amazon, we will use the following to determine reimbursement value: 1) Pre-order use cases: We will ask you to provide proof of the manufacturing cost of the products. If you are not able to provide this information, we will reimburse you at 40% of the sale price that you report to us. b) Post-order: We will take the refund amount issued to shoppers and deduct the MCF fee. We will store the reimbursement value provided, so that we can reuse these for future reimbursements. The maximum reimbursement amount for a single unit will be GBP 250.

We will automatically issue a credit note at the end of the billing cycle for all reimbursements issued in the billing cycle (30 days). Credit notes are visible on the SCP billing dashboard and also sent via emails. You can use these credit notes to offset any future invoice payments to Amazon. For any clawbacks (payment retraction) done to your account for over-reimbursements/accidental reimbursements/fraud use cases, we generate a new invoice in the billing cycle.

Shipping cost calculations are based on dimensions, weight, product size, and shipping speed. MCF is pay as you go, with no long-term contracts.

Yes. MCF offers discounts up to 25% for multi-unit orders.

Download our rate card to learn more.

Yes. Long-term storage fees apply to units that have been stored in an Amazon fulfilment centre for more than 271 days. The long-term storage fee is in addition to the monthly inventory storage fee. If you submit a removal order for items before the next inventory cleanup date, those items won’t be subject to long-term storage fees. For more information, see FBA long-term storage fees.