Guide to Amazon Multichannel Fulfilment (MCF) for TikTok Shop

MCF enables sellers to fulfil orders from any sales channel using Amazon’s fulfilment network while managing inventory in a single, centralised location.

• Simplify multichannel fulfilment: Fulfil orders from multiple sales channels without splitting inventory or managing multiple fulfilment workflows.
• Fast, reliable delivery: Leverage Amazon’s fulfilment network to support a consistent customer experience, reinforce trust, and deliver orders accurately and on time.
• Scale across channels with confidence: Support your brand’s growth on TikTok Shop while continuing to fulfil orders placed on ecommerce sales channels.

Prerequisites
Before you begin, ensure you have the following:

• Amazon is an approved logistics provider for ‘Shipped by Seller’ in relevant MCF countries, such as the United Kingdom, Germany, Spain, France, Italy, and Japan. Refer to the local TikTok Shop Academy website for most up to date region availability.
• Have an active TikTok Shop Seller account in your region with products listed
• Have an active Amazon Seller Central account with FBA inventory

Use an integration or app to connect MCF to TikTok Shop

To automate order fulfilment and inventory management for TikTok Shop, you can use one of many integrations, such as WebBee, Base, CEDCommerce, or LINGXING to connect your TikTok Shop with your Amazon Seller Central account.

You can also integrate your Amazon Seller Central account with Shopify through the Amazon MCF App for Shopify, then connect to TikTok Shop using a supported TikTok Shop integration downstream from Shopify.

To find the right integration for your business, explore MCF featured social commerce integrations.

Once connected, the integration or app enables MCF to automatically fulfil TikTok Shop orders from your Amazon inventory and provides tracking and fast order processing. Integrations may also provide real-time order status updates from purchase through delivery.

Sellers fulfilling orders via Amazon MCF may fulfil via Seller Shipping. To activate Shipped by Seller, you must create and link a Shipped by Seller template to your chosen warehouse.

• Go to Logistics > Shipping and Delivery Settings.
• Find the default shipping type section and click Switch Option.
• Select Shipped by Seller (or Seller Shipping) and confirm the prompt.

1. If you do not have a shipping template: Click + Add Template and the platform will redirect you to the shipping settings page to complete the configuration. Then go to Shipping Methods to find the Warehouse to Link the Template.

   Warehouse settings: Navigate to My Account > Account Settings > Warehouse Settings (or Logistics > Warehouses) and Add Pickup & Return Warehouse.

Amazon MCF uses multiple fulfillment centers. We recommend designating a centrally located Amazon fulfillment center in your local region.

When managing returns for TikTok Shop orders, please do not provide an Amazon warehouse address. Amazon processes returns dynamically across multiple warehouses, so it isn’t possible to list a single MCF warehouse address as your returns warehouse in TikTok Shop.
Instead, enter a seller-controlled return address in TikTok Shop Seller Centre. For example:

• A 3PL or warehouse you operate that can receive returns
• Your business address (if you can process returns there)
• A dedicated returns partner

If you prefer to send returns to MCF, you can do so by processing them manually or with a third-party returns solution, as outlined below:

1. The customer initiates a return via TikTok Shop and the product is sent back to the seller-controlled return warehouse noted above.
2. Locate the MCF order in your Amazon Seller Central account.
3. Initiate the return in Amazon and obtain the return shipping label.
4. Receive the return from the shopper and approve the refund, as applicable, in TikTok Shop Seller Centre within the required timeframe.
5. Use the Amazon return label to send the item to the designated Amazon returns facility specified in step 3.
6. Once Amazon receives the return, it completes grading and restocks inventory according to Amazon policies.

Note: Sellers are responsible for processing TikTok Shop returns and refunds in TikTok Shop Seller Centre.

• When uploading your tracking number to TikTok Shop either manually or via an ISV integration, specify Amazon as the shipping provider ID.

If you have questions or need assistance:

• For Amazon MCF, contact the support team.
• For TikTok Shop, submit a ticket through the applicable region for TikTok Shop Support Centre.